Terms of Use

I. Definitions and Scope of Application

  1. Definitions: The “Independent Site” (hereinafter referred to as “this Site”) referred to in these “Terms of Use” is accessible at the domain name https://yotuo-us.com, owned and operated by the brand YOTUO.
  2. Scope of Application: These Terms of Use apply to all users (hereinafter referred to as “you”) who access, browse, or use this Site. By using this Site, you acknowledge that you have carefully read, understood, and agreed to be bound by these Terms of Use. If you do not agree to any part of these Terms, please cease using this Site immediately.

II. Service Content and Usage Rules

  1. Service Overview: This Site is committed to providing you with Consumer Electronics Components, including but not limited to product sales and information provision. We will make every effort to ensure the normal operation of services but do not guarantee that services will be uninterrupted or free from faults. If service interruption is necessary for maintenance, upgrades, or other legitimate reasons, we will notify you at least 24 hours in advance via announcements on this Site, the email address, or SMS (if provided) associated with your account. In case of emergencies (e.g., security vulnerabilities), we may temporarily interrupt services and notify you promptly after restoration.
  2. Product and Service Information: We strive to ensure that product or service information provided on this Site is accurate, complete, and up-to-date. However, due to potential delays in updates, system errors, or other circumstances, the actual product or service information (such as price, specifications, and inventory) shall be subject to the system display at the time of your order placement. If any information is found to be incorrect, we reserve the right to correct it and handle related orders accordingly.
  3. User Registration and Account Management:
    1. If user registration is supported on this Site, you must provide true, accurate, and complete personal information during registration and properly safeguard your account and password. You shall bear full responsibility for any losses arising from unauthorized use of your account due to improper storage.
    2. You are responsible for updating your account information in a timely manner to ensure it remains true and valid. If you detect any unusual activity or unauthorized use of your account, please notify us immediately. We reserve the right to investigate, suspend, or terminate services for abnormal accounts based on actual circumstances.
    3. Account Cancellation and Information Correction: You have the right to request account cancellation or information correction at any time by submitting an application via yotuo688@gmail.com. We will process your request within 7 business days of receipt. After cancellation, we will delete or anonymize your personal information (except as required by laws and regulations).
    4. Data Collection and Privacy: Personal information you provide when using this Site’s services (such as name, contact details, and payment information) will be collected, used, and protected in accordance with our Privacy Policy (Link: https://yotuo-us.com/privacy-policy-2/). The Privacy Policy is an integral part of these Terms of Use, and your agreement to these Terms constitutes your agreement to the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal information, or to cancel your account (cancellation process: via customer service email) in accordance with the Privacy Policy.
  4. Order Placement and Transaction Process:
    1. Order Placement: Placing an order on this Site constitutes an offer by you to purchase products or services from us. We will review the order upon receipt to confirm its validity and inventory availability. If the order is valid, we will send you an order confirmation, at which point a contract will be formed.
    2. Payment: This Site accepts Visa, MasterCard, American Express, and PayPal. You shall complete payment in accordance with the requirements of your chosen payment method. If payment fails, the order may not be processed. Any fees (such as handling fees) incurred during payment shall be borne by you, with specific amounts subject to the regulations of the payment institution.
    3. Shipping: We will process and ship orders within 3–5 business days (business days refer to Monday to Friday, excluding public holidays) after order confirmation. For orders within the contiguous United States, the estimated delivery time is 5–10 business days. Currently, we cannot deliver to remote areas such as Alaska and Hawaii. For international orders, delivery times and shipping fees will be clearly displayed on product pages or during checkout based on actual circumstances. We will notify you promptly if shipping is delayed due to unforeseen circumstances.
    4. Receipt of Goods: Upon receiving the goods, please carefully check that the quantity, specifications, and appearance of the products match your order. If you find any issues with the products, please contact us within 30 business days of receipt for assistance.

III. Shipping Fees and Delivery Policy

  1. Free Shipping Policy: All products on this Site qualify for free shipping within the contiguous United States (excluding remote areas such as Alaska and Hawaii). The free shipping policy applies only to our designated standard delivery method.
  2. Regional Shipping Fees:
    1. International Shipping: Shipping fees are calculated based on the actual weight of the products and the destination country/region, with different pricing standards applied. The specific shipping fee will be automatically calculated and displayed by the system when you place your order.

IV. Return and Refund Policy

  1. Return Eligibility: Within 30 days of receiving your order, you may apply for a free return or exchange if the product has quality issues, is mis shipped, or significantly differs from its description. For returns due to personal reasons (e.g., “change of mind”), the product must be unopened and unused (to not affect resale), and you shall bear the return shipping costs (except for returns due to quality issues).
  2. Return Process:
    1. Submit a Return Request Online: You must fill in relevant return information (including order number and reason for return) on the return application page of this Site.
    2. Obtain an RMA Number: After receiving and approving your return request, we will provide you with a Return Merchandise Authorization (RMA) number via email. Please ensure this number is included with the returned goods.
    3. Return the Goods: Please return the product along with its original packaging and accessories to our designated address. If the return is due to a quality issue, we will provide a prepaid return label; for other reasons, you shall bear the return shipping costs.
    4. Inspection and Refund: We will process your refund within 3 business days after receiving and inspecting the returned goods. If the product does not meet return criteria, we will contact you to explain the situation.
  3. Refund Method: Refunds will be prioritized to your original payment method. For credit card payments, refunds will be credited to the original card (refund processing may take 3–14 business days, depending on the card issuer). If the original payment method is unavailable or with your consent, you may choose to store the refund amount in your Site account balance for future purchases.
  4. Return Disputes: If you disagree with the inspection result, you may contact customer service with supporting evidence (such as photos or videos of the product). We will review and respond within 3 business days. If disputes persist, they shall be resolved in accordance with Section VIII “Dispute Resolution”.

V. Intellectual Property and Content Usage

  1. Intellectual Property of This Site: All content on this Site, including but not limited to text, images, trademarks, logos, and software, is owned by YOTUO or relevant rights holders. Without our prior written permission, you may not copy, modify, distribute, display, sell, or use any content on this Site in any other way.
  2. User Content: If this Site allows you to post content (such as reviews or product photos), you warrant that the content is original to you and does not infringe on any third party’s intellectual property or other legal rights. You also grant us a worldwide, perpetual, irrevocable, and free license to use, modify, distribute, and display the content you post for the purposes of operating and promoting this Site.

VI. Restrictions and Prohibited Activities

  1. Illegal Activities: You shall not use this Site to engage in any illegal or criminal activities, including but not limited to fraud, money laundering, intellectual property infringement, or distribution of obscene, violent, or terrorist content.
  2. Interference with Services: You are prohibited from accessing this Site in large volumes through automated means (such as robots or crawlers) to disrupt its normal operation; nor shall you conduct hacking, malware implantation, or other destructive acts against this Site.
  3. False Information: You shall not provide false personal information, transaction details, or engage in fake transactions when using this Site’s services.
  4. Content Posting: If you post content on this Site (such as reviews, product photos, or inquiries), it shall not contain: (1) defamatory, insulting, threatening, or harassing remarks; (2) content that infringes on third parties’ intellectual property (e.g., copied images or text), portrait rights, or privacy; (3) false advertising, misleading information, or commercial promotions (except as permitted by this Site). You shall bear full responsibility for any disputes or liabilities arising from content you post. This Site reserves the right to delete such content and suspend your usage rights.

VII. Limitation of Liability and Disclaimer

  1. Limitation of Liability: To the maximum extent permitted by law, our total liability to you for any direct, indirect, incidental, special, or consequential damages (including but not limited to loss of profits, data loss, or business interruption) arising from the use or inability to use this Site shall not exceed the actual fees you paid for using this Site (if any). This limitation does not apply to damages caused by our intentional acts, gross negligence, fraud, or breach of statutory obligations.
  2. Disclaimer:
    1. This Site endeavors to ensure the accuracy and completeness of information provided but does not guarantee that all information is error-free or up-to-date. We shall not be liable for losses caused by incorrect, incomplete, or outdated information.
    2. We shall not be liable for service interruptions, delays, or other issues caused by force majeure (e.g., natural disasters, wars, government actions, network failures) or third-party reasons (e.g., payment institution failures, logistics delays), but we will make reasonable efforts to minimize impacts and notify you promptly.
    3. This Site may contain links to third-party websites for your convenience. We assume no responsibility for the content, privacy policies, or business practices of third-party websites. You shall comply with the rules of third-party websites when accessing them.
    4. This disclaimer does not apply to losses caused by our fraud, intentional acts, or gross negligence; nor does it apply to violations of mandatory provisions such as the Federal Trade Commission Act or the California Consumer Protection Act.

VIII. Governing Law and Dispute Resolution

  1. Governing Law: These Terms of Use shall be interpreted, enforced, and resolved in accordance with the laws of the State of California, USA, without regard to its conflict of law principles. If mandatory laws apply in your jurisdiction (e.g., consumer protection laws), such laws shall take precedence.
  2. Dispute Resolution: Any dispute arising from the use of this Site or these Terms of Use shall first be resolved through friendly negotiation. If negotiation fails, either party may file a lawsuit with the competent court in Santa Clara County, California, USA, where this Site is operated. During dispute resolution, both parties shall continue to perform other provisions of these Terms of Use except for the disputed matters.

IX. Other Provisions

  1. Amendments to Terms: We reserve the right to modify these Terms of Use at any time due to business development or changes in laws and regulations. Revised terms will be posted on this Site and take effect on the date of publication (or on a specified effective date stated in the terms). Your continued use of this Site after amendments constitutes acceptance of the revised terms. If amendments affect your core rights (e.g., liability limitations, return rules, or pricing standards), we will notify you 7 days in advance via pop-up notifications on this Site or your account email. You may choose to continue using the Site during the notice period; if you disagree, you may request account cancellation (provided there are no outstanding orders).
  2. Severability: If any provision of these Terms of Use is deemed invalid or unenforceable, it shall not affect the validity or enforceability of other provisions. We will modify or adjust the invalid or unenforceable provision to achieve its original purpose to the greatest extent possible.
  3. Contact Information: For questions, suggestions, or complaints regarding these Terms of Use or this Site’s services, you may contact us via:
    1. Email: yotuosy@gmail.com
    2. Phone: 408-807-3724
    3. Address: 184 Barnard Ave, San Jose, CA 95125, USA

These Terms of Use shall take effect on 04/22/2025. Please read and comply with these terms to ensure a smooth and satisfactory experience using this Site.

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